I read an article this past Monday (Aug. 8, 2011) on HubSpot’s blog entitled, 64% of Small Businesses Don’t Consider Social Media Important. I was shocked to see such a large number felt that social media either:
- Wasn’t necessary to their success
- Didn’t know enough about it
- Had no opinion at all
The article, written by Pamela Vaughan, goes on to note that 50% of those surveyed noted that word-of-mouth recommendations was absolutely essential to their business. She points out the obvious disconnect – if word-of-mouth is so important to the business and you couldn’t live without out, why are you not involved in social media??
Read the article for Pamela’s tips on how social media improves word-of-mouth marketing.
Here’s my story about social media. I’m heavily involved in social media -I couldn’t live without for my small business. Through social media I have been able to do significant branding and marketing of my business. Without social media’s reach, I couldn’t connect with such a large network of other businesses and individuals. Social media also enables me to share my knowledge and expertise with others through participating in discussions and other conversations happening. It also enables me to keep track of what’s important to those clients I serve in my business and to let them know what I see happening within their industry from my perspective.
I was talking with another small business owner the other day who told me she was finding it hard to keep up with social media. Meaning – how do you find the time to interact on social media channels every day? And, without a doubt, it is an everyday job. Much like blocking time to work on client projects, reach out to potential new clients, and manage the operations of my business, I also block out time to interact on social media. Consider it marketing for your business – because that is what it is. Just as you take time to reach out to potential customers for your business, manage projects with current customers, and pay your bills, take the time to market your business – there’s no better “word-of-mouth” marketing than through social media. Interact with others and get them sharing information about you and your business. You’ll find the effort you put into it will pay off! It’s worked wonders for my business!
By the way, the article also enables you to download a free eBook: 99 Tools to Help You Generate Leads with Social Media. Go ahead and check it out and get started today!
Absolutely Sameer and thank you for reading and your comment. Check out Frode’s blog – he regularly updates it.
Best,
Gina
Hi Gina
I do agree with Frode comments any business it will be more successful if the contact to social media will be part of the business plan which has to be prepared
Loved the new post you wrote Frode. Sent it around my social circles – it’ll certainly get people thinking about the possibilities. Customer centric is absolutely essential. There are so many companies and individuals doing the same thing, what stands you apart from the others is your relationship with the customer and whether you have ensured that what you deliver is for them to meet their needs.
Thanks for sharing the link with my readers! They will enjoy your post!
Best,
Gina
Hi Gina. I felt the need to write some more about my “business idea” – http://www.nevermindthemanager.com/2011/08/the-perfect-business-idea/ thanks for the inspiration. 😀
This is very interesting Frode. I don’t think I have ever thought of it this way, but I can see the merit of doing so. You’d certainly get an idea of what is of value to potential customers in the way of a specific service and/or product(s). You’d learn where other companies are failing and where there may be opportunities for you. You’d also see a gap in particular products or services desired by customers – where they don’t exist or just don’t exist in the right way. Very interesting indeed. Now you have me thinking…
Many thanks for your comment! Quite thought provoking.
Best regards,
Gina
Hi Gina. I have gotten to a point where I almost believe that Social Media, is where you’ll need to start BEFORE your start writing your business plan. I think that today you can grow your customers even before you decide WHAT to sell or what service to provide.
I would love to start a company by implementing a social media strategy first, then a CRM system, then other system and at last decide what product or service to provide. 😀 it should be possible or maybe neccessary to start “backwards” today in order to be present on the web and also creating a true customer centric organization.