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 By David Kasprzak, on September 5th, 2012 Thanks to the wonders of LinkedIn Today, I was introduced to a 2010 Harvard Business Review article entitled, “Stop Trying to Delight Your Customers.” I gave a mental nod to the authors, Matthew Dixon, Karen Freeman, and Nicholas Toman for the title that caused a little adrenaline to rise in my bloodstream, and clicked the […] By David Kasprzak, on August 9th, 2012 Learning is a fairly linear phenomenon. You examine a decision, look at the outcome, and determine the causal chain. It is incredibly useful, as well as simple and straightforward. This is, usually, the manner in which we educate others and ourselves. Do this and get that.On the Job training on the latest process or policy […] By David Kasprzak, on May 15th, 2012 A very good post appeared on the FastCompany site recently, in which author Ginny Whitelaw declared, “Empathy is the most powerful leadership tool.”There’s not a lot to disagree with in the article. It is, essentially, about Covey’s “seek first to understand” and represents both a practical, and I would say moralistic, way to approach your […] By David Kasprzak, on May 2nd, 2012 If there’s ever a time when you hear someone indicating they were unable to do what they knew was the right thing to do, or at least the better thing to do, than what actually occurred due to a “lack of time,” remind yourself that people most want to do what they are familiar with. […] By David Kasprzak, on February 7th, 2012 Say what you mean. Mean what you say.Speaking clearly is just another one of those things that seems like it ought to be easy to do, yet remains remarkably elusive. Very often, when we’re speaking, we will say something that makes perfect sense to us, but our audience doesn’t understand. When we’re listening, we tend […] |
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