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 By Frode Heimen, on March 6th, 2013 Improving customer service is essential to all companies. Even the best ones keep improving all the time. But did you know that staffing your call center with enough people might be wrong? Where should you start if you struggle with unhappy customers? That’s what I had in mind when I compiled these fifteen bullet points. […] By Frode Heimen, on December 11th, 2012 Do you remember the first time you drove a car, or your first day at work? You might remember your very first kiss. Your first time to a new place, it might be exciting, not totally in control and everything might get your blood to rush a little faster. You were outside your own comfort […] By Frode Heimen, on December 5th, 2012 Do you find time to get inspiration? And do you know how to become inspired? Some of us depend on other people to inspire us, and at other times we need to find inspiration for ourselves. I wonder what you do to find inspiration? I want to share what works for me: I need to […] By Frode Heimen, on October 17th, 2012 Do you have green fingers? Can you make a plant thrive? Have you ever bought a plant and forgot about it? What happened? Have you ever planted a tomato plant? Did you get tomatoes, or did it wither and die? Have you ever bought an aquarium and ended up with fish floating upside down in […] By Frode Heimen, on October 4th, 2012 I was just asked a simple question; how do I become a leader? The answer on the other hand is not easy. But I will try to provide some useful hints to aspiring leaders out there, with this 10 step to becoming a leader list. Born to be wild Some are natural born leaders, at […] |
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