Every achievement ever made started with one single person. Every motion starts with one person deciding to move forward. You got a lot of power to change the world around you and I want to explain how it works. It is actually quite simple. All we need to know is some basics. When it comes […]
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 By Frode Heimen, on August 22nd, 2012 Micromanagement is a curse word in the world of business. What is micromanagement? This article is written with the micromanager in mind, if you micromanage you are destroying your work environment. You are standing in your employee’s way. Why do managers get carried away in details? Do you know if you are micromanaging in the […] By Frode Heimen, on August 30th, 2011 Customer service is the backbone of any organization. Location might be important, your product might be important, your skills might be important, but without customers you’ll fail. In this article I am going to write about customer experience and how organizations should think to become customer centric. Who contributes to customer experience? Customer service […] |
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