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The Power of Brief Interactions

Think back to when someone of importance in your working life made you feel special. Was it watching them do something extraordinary or listening to a motivational speech? Well maybe it was but chances are it was something far more personal and particular to you. An acknowledgement of what you did or simply asking […]

The Fine Art of (Active) Listening

How good are you at listening? Wait – before you answer…really listening. Active listening. Really paying attention to the person speaking. Not thinking about what you are going to say next or about what you’ll have for dinner that evening or about what you did last night. No doubt many of you – when […]

12 tips to communicate your strategy effectively

International research confirms what communication adepts have advocated for years: organisations that excel in their internal communications also excel in their financial performance.

In fact, the study found that companies with highly effective communication practices have a 19 percent higher market premium, 57 percent higher shareholder returns over five years, and levels of employee engagement […]

Brainstorming Best Practices

Use brainstorming effectively within your business

Brainstorming is a great tool to increase innovation within your business. Frankly, you can brainstorm on your own to generate ideas; but for the purposes of this post we are going to focus on brainstorming with others.

Follow these tips to create a successful group brainstorming environment:

Set aside […]

10 Simple Easy Ways to Reach Out to Clients

If you aren’t communicating with your customers regularly…you have problems!

Too often my clients (who sell services and/or products and rely on customers for their continued success) tell me that they don’t frequently reach out to their customers to gauge how things are going or even to share information. They assume that all is going […]