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Case Study: Increasing the independence of an overly dependent workgroup

Background: You manage a workgroup of 15 people responsible for customer service for one of the company’s largest and most profitable products. You have recently been promoted to the manager role having worked previously in other areas of the organization. In your most recent role, you had 10 people reporting up to you and they […]

Leadership Challenge: Engaging the Workforce

Often executives don’t believe the need to engage the workforce is one of their tasks. That usually falls, in their opinion, with the human resources department. However, it is a key responsibility of all executives in the organization to engage the workforce.

This doesn’t have to be an onerous task. But does require leadership to […]

What Makes for a “Best Team” In the Organization?

There are two distinct thoughts on what makes for a “best team.” For some leaders, the “best team” are comprised of those individuals who challenge assumptions and are continuously looking to improve. They are engaged and committed to the organization’s success. For other leaders, however, the “best team” are those who follow along and simply […]

Resolving Conflicts between Team Members

Conflicts are common on every team. Expect them and let your team know to expect that conflicts will occur. Prior to a conflict occurring, however, work with the team to have a process in place for how conflicts will be managed and resolved when they do occur.

Consider these steps to resolve a conflict between […]

Helping a New Member of the Team Adapt

3 Key Ways

When someone new joins the team – whether a department, workgroup or a project team – it is important to help them adapt as quickly as possible in order to get them up to speed and become productive on the team.

Consider these three simple ways to help a new team member […]