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Calming Down an Angry Employee – Part II

A Mini Case Study

Read Part I for background information.

What should Samantha do next?

Samantha needs to address the situation with Jack before it gets even more out of control. There is obviously something going on and it is undoubtedly impacting the team. It doesn’t seem to be impacting customers, but is likely […]

Calming Down an Angry Employee – Part I

A Mini Case Study

We all get upset at some point. Work may be piling up, we may feel as if we being unfairly saddled with tasks to do, we may be clashing with co-workers or we may just have stuff going on at home that is impacting work. Any of these situations can just […]

Organizations that Support a Learning Environment

Organizations that support a learning environment are structured and focused on doing so. Each of my clients who is learning focused – a learning organization – has the following in place:

Less hierarchical structures and a flatter organization enabling for decision-making at the lowest levels of the organization. These organizations tend to use cross-functional teams […]

Three Key Skills Needed to Coach Employees

There are a number of skills required to be an effective coach. Here are 3 key skills that every successful coach has that enables them to be effective coaching others to be more productive in the workplace and/or to manage performance issues:

The ability to provide feedback that is clear, concise, specific and actionable. Feedback […]

Best Practices to Effectively Coach Employees

Coaching enables managers and leaders to help employees grow in the business, address performance issues and encourage them to continue to perform optimally. Coaching is a critical part of employee professional development. Coaching should be a regular part of conversations with employees.

In order to coach employees effectively, however, managers must be trained in how […]