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Use Active Listening Skills during Difficult Conversations

Apply some best practices to have better conversations with others

Difficult conversations are not easy to have! We have our own perceptions of the situation that impact what we hear from someone else and our emotions are certainly running high. However, by using active listening skills, you make a conscious effort to hear and understand […]

The Fine Art of (Active) Listening

How good are you at listening? Wait – before you answer…really listening. Active listening. Really paying attention to the person speaking. Not thinking about what you are going to say next or about what you’ll have for dinner that evening or about what you did last night. No doubt many of you – when […]