A very good post appeared on the FastCompany site recently, in which author Ginny Whitelaw declared, “Empathy is the most powerful leadership tool.”There’s not a lot to disagree with in the article. It is, essentially, about Covey’s “seek first to understand” and represents both a practical, and I would say moralistic, way to approach your […]
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 By Michael Wormald, on September 29th, 2011 How many times have you been treated poorly by an employee at your favourite coffee house, or shop? Clearly that employee does not embody the company spirit, and most likely has low morale. Considering that staff morale and customer satisfaction are directly linked. Connect with your employees on an emotional level and they will follow […] |
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