Many organizations focus on strengthening emotional intelligence (EI) of their management staff. While this is important, just as important is strengthening EI of all employees – at all levels, especially those employees who interact with customers. Strong emotional intelligence enables us to avoid or reduce conflicts and to manage through them when they do occur. […]
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 By Gina Abudi, on June 28th, 2018 By Gina Abudi, on October 25th, 2017 There are a number of methods to determine training needs of employees. In trying to keep it simple, but still effective and with usable data, over the years I have found that a combination of online surveys and in-person or virtual interviews provides data and information to enable for improved planning. Training programs are not […] By Gina Abudi, on October 18th, 2017 Every organization needs a strategy around training employees. A training strategy provides a number of benefits. A training strategy enables for learning and development or human resource professionals to link training to organizational goals and to show the value of investments in training programs. A training strategy also helps to ensure that the right type […] By Gina Abudi, on June 7th, 2011 A few months ago I was meeting with a client for lunch and we were discussing challenges he was having within the training department. He told me that his biggest challenge is getting the employees who take training to apply the skills back on the job. And it wasn’t the usual problem – managers who […] |
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