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 By Gina Abudi, on February 6th, 2014 A mini case study In Part I of the mini case study we learned about the situation with Janet and of Anna’s request, on behalf of the team, that the supervisor, Samuel, intervene. When we left the story, Samuel was considering how he would approach the situation. Samuel reached out to a few peers to […] By Gina Abudi, on February 5th, 2014 A mini case study Anna works in customer service in her organization. Customer service reps do not have individual offices and are in an open area. This enables them to collaborate to better support customers. The group consists of five customer service personnel, four of whom have been with the company for 5+ years. Nearly […] By Gina Abudi, on January 28th, 2014 I was talking with a friend recently who was complaining that she was serving on a team that had no formal team leader identified. The vice president who pulled the team together did so based on the skills and experiences the team members have, but did not assign a team leader. He asked them to […] By Gina Abudi, on January 21st, 2014 Enabling for time for employees to network and socialize with each other during the work week encourages and promotes: Sharing of knowledge and best practices Transfer of skills Innovative ideas and creativity in problem solving Less conflict among employees due to stronger relationships and more open communications Enabling for networking time does not have to […] By Gina Abudi, on January 15th, 2014 I was speaking with a client at the end of 2013 who was working on finalizing training plans for 2014. He stated that there appeared to be so many training needs and desires based on a recent employee engagement survey that he just didn’t know where to start! He had a limited budget but wanted […] |
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