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 By Gina Abudi, on June 27th, 2013 Give them a break! Customer support is not an easy task! No one calls to share good news or ask how you are doing. They are calling with a problem and want it solved. And they are likely upset and frustrated. Customer service employees must have a thick skin and not take complaints (and […] By Gina Abudi, on May 16th, 2013 Often when managing projects we forget the need to keep the team engaged. We are so focused on meeting the schedule, managing the budget, and dealing with the sponsor and other stakeholders that we forget about the team and their needs. We just hope they keep moving forward to accomplish their tasks and tend to […] By Gina Abudi, on April 16th, 2013 I was talking with a client recently who is searching for some project management talent to join their staff. He was considering whether they needed more tactical project managers (people who roll up their sleeves and can get the work done, those who work on the details) or more strategic thinkers (people who can […] By Gina Abudi, on April 10th, 2013 Too often within Human Resources, we have so much to get done and we are so rushed to get started on our initiatives, that we forget the need to “sell” our initiatives throughout the organization – from the top down. We shouldn’t assume that executives understand the need to promote what we want to […]  By Antonio Ferraro, on March 26th, 2013 A common definition of a hero is a person who is typically admired for his or her courage and noble qualities, many “heroes” in the workplace are admired for similar reasons. The heroes within organizations are often the “go to” people in times of crisis or intense need. These heroic employees pride themselves on knowing […] |
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