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 By Gina Abudi, on February 5th, 2014 A mini case study Anna works in customer service in her organization. Customer service reps do not have individual offices and are in an open area. This enables them to collaborate to better support customers. The group consists of five customer service personnel, four of whom have been with the company for 5+ years. Nearly […] By Gina Abudi, on January 28th, 2014 I was talking with a friend recently who was complaining that she was serving on a team that had no formal team leader identified. The vice president who pulled the team together did so based on the skills and experiences the team members have, but did not assign a team leader. He asked them to […] By Gina Abudi, on January 2nd, 2014 Read Part I for background information. What should the project sponsor do to fix the issues the team is having with the team leader? The project sponsor needs to intervene quickly to change this situation. First, prior to a meeting, he may want to review the background of the team leader. How much experience does […] By Gina Abudi, on December 26th, 2013 The team has been complaining frequently about the team leader. The project sponsor finally got the group together to understand the concerns he has been hearing. Here is what he heard about the team leader. She… Tells the team members how to do their tasks Provides information on a “need to know” only basis Must […] By Gina Abudi, on December 24th, 2013 I need to get control of our virtual team meetings! Read Part I for background information. What is going on? Likely, the following are issues for this team: Lack of meeting skills No meeting processes in place No team norms The team leader is not intervening and effectively facilitating meetings to follow agendas (additionally, agendas […] |
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