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 By Gina Abudi, on February 26th, 2015 Conflict is inevitable in the workplace. Anytime you have more than one person you are going to have conflict. Just because it is inevitable, however, doesn’t mean it should be managed. When conflict is not managed it just grows and causes: Decreased productivity Increased stress Increased employee turnover Decreased employee engagement/job motivation Conflict erodes trust […] By Gina Abudi, on February 6th, 2014 A mini case study In Part I of the mini case study we learned about the situation with Janet and of Anna’s request, on behalf of the team, that the supervisor, Samuel, intervene. When we left the story, Samuel was considering how he would approach the situation. Samuel reached out to a few peers to […] By Gina Abudi, on February 5th, 2014 A mini case study Anna works in customer service in her organization. Customer service reps do not have individual offices and are in an open area. This enables them to collaborate to better support customers. The group consists of five customer service personnel, four of whom have been with the company for 5+ years. Nearly […] By Gina Abudi, on April 3rd, 2013 Resolving Team Member Conflicts Conflicts are a part of any project team and can occur more often with virtual teams as it is sometimes easier to have a conflict with someone that is not working alongside you. I have found that conflicts occur more often on those virtual project teams that have not had […] |
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