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A Manager’s Dilemma – Part II

Being creative in supporting employees’ professional development

In Part I we discussed Anna’s dilemma. She needed to find creative ways to help her employees develop their skills and continue to grow personally and professionally.

Here are some ideas for Anna that will help her to develop her employees’ skills and keep them engaged in the […]

A Manager’s Dilemma – Part I

How can I support my employees’ professional development?

Consider this story:

Anna has been managing her customer service department for over 5 years. The group consists of 10 customer service reps, half of whom are new to the role (less than one year at the company) and the other half have been there for 5+ […]

Develop Your Employees

When businesses struggle, one of the first things to be cut is employee training. However, when companies are struggling, they are only going to get out of their current position and begin to move forward when they become creative in launching products and services that enable for expanding the client base and meeting client needs […]

Take Time to Learn

Are you taking the time to further develop and enhance your current skills? To learn new skills? Too often we don’t take time to develop ourselves professionally – we are just too busy with work and personal life; something always gets in the way of our good intentions!

Build time in to your schedule for […]

The Value of Training for Your Employees

I was speaking with a client at dinner recently and she mentioned to me that her organization was looking to cut training because they couldn’t see the value in it. She was frustrated as you can imagine. Her boss believes that employees would rather have a few extra dollars in their paychecks rather than take […]