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 By Gina Abudi, on October 14th, 2015 Read Part 1 of the mini case study. Here are some ideas on what Elena might do – tactfully and diplomatically – to ensure she gets credit for the work on this project. First, Elena should talk address Jacklyn immediately but rather calm down and wait until later in the day or the next day. […] By Gina Abudi, on October 13th, 2015 Some background: Elena and Jacklyn have been working together on a fairly complex process improvement initiative for the last two months. At the same time that they have been working on this project, Jacklyn has been planning an upcoming surprise party for her husband’s 40th birthday party. Because of this, Jacklyn has not done as […] By Gina Abudi, on July 31st, 2014 A Mini Case Study Read Part I of this mini case study for the first part of the story. As you’ll recall, Jane received 2 out of 12 responses to her request to meet to discuss the processes around engaging clients. She has scheduled time with the 2 respondents. The other 10 individuals have not […] By Gina Abudi, on July 30th, 2014 A Mini Case Study Jane is an employee within the marketing department. She has been tasked with getting input from her peers in her own department (marketing) but also in sales in order to map out processes around engaging clients. This process information is needed to customize the newly purchased Customer Relationship Management (CRM) system. […] By Gina Abudi, on May 24th, 2012 Read Part I and Part II of our story for background information. They scheduled another meeting with the team and this time showed that they were in agreement. They collaboratively presented how the project would be managed and reviewed roles and responsibilities with the team. They are now four months into the project. Their plan […] |
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